Public Relations & Marketing Writer

Portfolio - YMCA Customer Service Letter

Dear:

I have been informed of inappropriate staff behavior on [insert date] at the Buckhead YMCA.

We deeply regret the incident. Reprimands have been issued, and we are taking steps to ensure that such behavior never happens again. YMCA workers must always follow our prescribed policies and procedures, and we take deviations from our standards very seriously. We expect that this was an isolated incident, and we appreciate the chance to remedy an unacceptable situation.

Thank you for being a member of the YMCA. We value our relations with you and all our members. From the front desk receptionist to the executive director, our staff members hold exemplary service as one of our foremost goals, and we strive toward this every day.

This is your YMCA. Without you, we would not be able to fulfill our mission of community service. The YMCA builds strong kids, strong families and strong communities through after-school childcare, character development programs, sports programs, summer day camp, and adult wellness programs. Your patronage keeps us going.

We cannot stress how important members like you are to us. We hope you will continue to participate in our activities.

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